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FAQ

Frequently Asked Questions

What does it mean to have an individual lease?

Individual leasing means that each roommate signs an agreement to pay separate rents for their own individual bedroom and bathroom and a share of the common areas. This means that your rent will not increase if your roommate moves out and you are not responsible for any damages in caused in bedrooms occupied by the other tenants.

What is included in the rent?

Each monthly installment includes access to all of North 38’s recreational facilities, water, sewer, and trash pickup as well cable, high speed internet, and a $40 Amenities and Utilities All-Inclusive Coverage

Do you have a roommate matching system?

Yes, we offer a roommate matching system. If you don’t have anyone in mind that you would like to live with, let us match you up with someone! There is a Roommate Matching Sheet that you will fill out to let us know more about what you’re looking for in a roommate. Then, we spend weeks in the summer figuring out the best match for you based on that information.

When is my rent due?

You have three installment payment options to pay the entire amount due under the lease – one installment, two installments, or twelve installments. If you choose to pay a single installment for the entire amount, that single installment is due August 1. If you choose to pay in two semester installments, those installments are due August 1 and January 1. If you choose to pay in twelve installments, the first installment is due on August 1 and the remaining eleven installments are due on the 1st of the next eleven months. Please note that these are all installment payment options and not monthly rent.

How do I pay my rent?

We accept payment via check, money order, or through the online system.

Do you allow pets?

Yes! We are a pet-friendly community with fenced-in dog areas and clean-up stations. Each pet must be registered with the front office and includes a non-refundable pet deposit as well as a monthly fee thereafter.

Should I buy renter's insurance?

North 38’s insurance will not cover your personal belongings. We suggest getting renter’s insurance for this reason. It is generally inexpensive and will cover your personal belongings if something were to happen.

What would happen if I had to leave before finishing out my lease?

North 38’s lease is binding and cannot be broken; therefore, you would still be responsible for paying the remaining monthly installments even if you’re no longer living here. To avoid this, you would need to find someone to take over your lease, which we call “re-letting.” Please call the front office for more information.

What can I do if something breaks or stops working properly?

If something breaks or stops working properly, you can either call, stop by our front office, or submit a maintenance request through your online resident portal. If it is an emergency, please notify the front office immediately.

What furniture is provided?

North 38 is fully furnished with a full-size bed, dresser, desk and chair. The living area includes a comfortably spacious couch and lounge chair, coffee and end tables, 55” Smart TV with stand, and barstools. The kitchen comes fully equipped with energy-efficient appliances, refrigerator with icemaker, dishwasher, and washer & dryer.

How do I receive mail and packages?

Your mail will be delivered to your apartment’s mailbox located on North 38 property, and packages can be picked up in the front office during normal business hours.

What do I need to bring to my new apartment?

  • Bedding for a full-sized bed
  • Toiletries
  • Dishes/Cookware
  • Decorations to make your new room feel like home!

What kinds of events do you have at North 38 ?

North 38 offers a variety of community events throughout the school year! Not only is there free food at events, but it’s also a great way to meet people! Check out our social media pages for photos of past North 38 events.

What if I don't have a guarantor?

No Guarantor? No Problem, we offer Leap as an option! Leap is a quick and easy process that fills in for a guarantor or parent co-signer. Leap's application is free online and takes around 5 minutes to complete. You will get a conditional decision within 30 minutes during normal business hours. Click here to apply or contact the office for more information.

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